Privacy Policy

Pixelberry Studios Privacy Policy

Updated: July 1, 2014

Who We Are

Pixelberry Studios aims to entertain and educate players via games.  We’re a small team, but we try hard to do the right thing and are excited to be making a difference through our games. 

We care about our players.  An example of this is our partnership with The Cybersmile Foundation, a cyberbullying non-profit.  Together we created special cyberbullying quests which have taught over 2.5 million players how to resolve cyberbullying problems.  Every week over 100 of our players contact Cybersmile, often regarding cyberbullying, self hurting, or teen suicide issues. Together, with the support of our players, Pixelberry Studios has donated over $300,000 to Cybersmile to help them grow their helpline service. We also have partnered with the National Eating Disorders Association to bring more awareness to body image issues and eating disorders.

Your Privacy Matters to Us

We also care about the privacy of all our players. 

Pixelberry Studios and its affiliates (also referred to as “we,”, “us,” or “our”) are dedicated to protecting the privacy rights or our players (“players” or “you”).  This Privacy Policy (the “Policy” describes the ways we collect, store, use, and manage the information, including any personal information, that you provide or we collect in connection with our websites (the “Sites”) or any Pixelberry Studios game (the “Mobile Games”) provided on a mobile platform (collectively, the “Services.”)  Please note that the scope of this Policy is limited to information collected or received by Pixelberry Studios through your use of the Service.  Pixelberry Studios is not responsible for the actions of third party people or companies, the content of their sites, the use of information you provide to them, or any products or services they may offer.  Any link to those sites does not constitute our sponsorship of, or affiliation with, those people or companies.

By using the Service, you are expressing your agreement to this Policy and the processing of your data, including your personal information, in the manner provided in this Policy.  If you do not agree to these terms, please do not use the Service.

Information Collection and Use

Pixelberry Studios collects information as described below.  Our primary goals in collecting and using information is to create your account, provide Services to you, improve our Services, and create reports for internal use.  We store information on servers located in the United States via Amazon Web Services and may store information on servers and equipment in other countries.

Children’s Privacy - Special Note to Parents

We value your children’s privacy.

It is important that you understand that we do use social networks in our game to allow players who are 13 years old or older to have fun by exchanging their gameplay events with other players over the age of 13.  The Social Networks we use are based on prominent third party social networks, like Facebook, Apple’s Game Center, Google+, and Amazon’s GameCircle.  We rely on the age restrictions from these networks to make sure only players over the age of 13 can share information.  It is up to you to make sure your child is of the required age to be using a social network.

We do allow players who are 13 years old or older to participate in the Forums on our Sites and in Surveys to share their experiences of playing the game.

With the exception of information collected from Social Networks, Forums, and Surveys, we do not collect any personal identifying information, including names or email addresses, from players, except when we believe a player’s safety is at risk.

The Internet and connected applications offers a world of opportunity for children. Your guidance and involvement are essential to help ensure that children have a safe and rewarding online experience. We encourage you to visit the http://getnetwise.org site and look through the "Kids Safety" section together. Your efforts to instill responsible information practices will help steer your children to age-appropriate sites and will go a long way toward ensuring that your children have enriching experiences online.

Mobile Games

Information We Collect Automatically

We collect game data, hardware type, the version of your operating system, IP addresses, and device identifiers in our Mobile Games with the sole purpose of helping us support the internal operations of our Mobile Games, like troubleshooting, understanding usage trends, understand generally the location of our users (like zip code information), and limiting the number of ads shown.  This information is not used for behavioral tracking for advertisements.

Information We Collect From Social Networks

We may collect user information for Facebook Connect, Apple’s Game Center, Google+, and Amazon’s GameCircle ( the “Social Networks”.)  Each of these services requires you to be 13 or older to use them.  The information we collect when you connect to Social Networks may include: (1) your name, (2) your social network user name or identifier, (3) locale, city, state and country, (4) sex, (5) birth date, (6) email address, (7) profile picture or its URL, and (8) the social networking provider user identification numbers for your friends.

If you want us to delete the data we receive from Social Networks about you, please contact us at help@pixelberrystudios.com.

Your Voice

We have a feature called “Your Voice” in our game that asks users questions about pop culture, current events, and other interesting issues. Users can respond with one out of four multiple choice answers.  There is also the option to skip a question.  These answers are shared with friends within a user’s Social Networks.  These answers are also aggregated so that users can see what users, in aggregate, choose as the most popular answers.  The answers are purposefully multiple choice answers only, so that they do not reveal any personally identifiable information.

Invite a Friend

Pixelberry Studios may offer users who are 13 years old or older the opportunity to invite your contacts from Social Networks (such as your Facebook friends) so that those contacts can be located in our games and/or you can invite them to join you in our games.  Such contact information will be used only for the purpose of sending communciations to the addressee.  Your or the third party may contact us at help@pixelberrystudios.com to request the removal of this information from our database to the extent we store any of this information.

Game Data Collection

Whenever you play our Mobile Games, we collect data about all of your interactions with the game and with the other players inside the game via server log files.  This data is stored within Amazon Web Services.

Third Party Service Providers

We contract with third parties to provide certain services to facilite the operations of our Services (‘service providers”), such as to manage the analytics information about usage of our Services.  Our service providers will be given access to your information only as is reasonably necessary to provide the services for which they are contracted.  Information they may have access to includes device identifiers, IP addresses, and general location information.  This information is never used for behavioral ad tracking.

The third parties we use are: 

Facebook, Apple (Gamecenter), Google (Google+), Amazon (GameCircle) as Social Networks as described in the Social Networks section of this Policy.

Helpshift to allow you to send support questions directly to us.  We do not request personal information during these interactions, unless we believe a player’s safety is at issue.

Leanplum to help us track the game process and analytics associated with our games.

Crashlytics to help us troubleshoot any technical problems.  They do aggregate anonymous information to help improve their own service.

Grow Mobile and Adeven to track the performance of advertisements for our Mobile Games in the apps or websites of other publishers.  They do not use behavioral tracking.

SponsorPay, Applifier, Vungle, Applovin, Mediaspike, HyprMX and NativeX to show video ads in our game.  They do not do behavioral tracking .

Pixelberry Studios’ Sites

While you are browsing Pixelberry Studios' Sites, your computer’s operating system, Internet Protocol (IP) address, access times, browser type and language and referring Web site addresses may be logged automatically.  We may use this information to monitor and analyze your use of the Service. 

In addition, in association with our Forum which is only available for players who are 13 years old or older, we may ask you to submit and we may process data that is personal to you, including but not limited to your name, profile photo, gender, age or birthday, links to your profiles on social networking websites and other third party sites, user names and e-mail and mail addresses.  We may use this information to create a user profile.  We may use your email address to contact you about your experience with Pixelberry Sites and notify you about company news and promotions.  Your gender and birthday may be used to analyze user trends and target certain promotions.  Your mail address may be used if we have merchandise or other physical promotional materials that we want to send to you.

Forums

Pixelberry Studios allows players who are 13 years old or older the ability to post content to a blog, message board, chat room or within Pixelberry’s applications or other forums (“Forums”) on our Sites, but not in our Mobile Games. You should be aware that any visitor to the Forums may read your postings on the Forums. Furthermore, any information that you may post to a Forum, including your username or other account profile information, will be disclosed and available to all users and viewers of that Forum, and will therefore no longer be private. Pixelberry Studios cannot guarantee the security of such information that is disclosed or communicated online in public areas such as the Forums, and you provide such information at your own risk. Pixelberry Studios does not author, edit, or endorse any Forum. You acknowledge and agree that Pixelberry Studios has no responsibility for the accuracy or availability of information provided on any Forum. Pixelberry Studios reserves the right at any time, in its sole discretion, to remove any content that a user may post on any Forum and restrict their access to any Forum.

Cookies

When you visit our Services, we may use cookies and similar technologies like pixels and web beacons, to collect this anonymous information for the purpose of the internal operations of our Services. A "cookie" is a piece of information that a web site or an app transfers to a user's device for record-keeping purposes. As a user moves from one page or one screen to another, a cookie is used to tell us that it is the same device. We also may use a cookie to keep track of your selections. You may set your device to accept or not accept cookies and you may delete any cookies that you have received. However, should you decide to disable any cookies we place on your device, you may not be able to use certain services or features on our Platforms. A "web beacon" is a one-pixel image (which may be visible or transparent), which may be embedded on a web page or e-mail message, and which may also provide us with information about usage of that page or e-mail message.

Other Collection

If you are over 13, we may also acquire information from you through (1) your participation in a sweepstakes or contest coordinated via a Social Network.

How We Use Information

We use information collected through our Services for purposes described in this Policy or disclosed to you in connection with our Services. For example, we may use your information to:

• create game accounts and allow players to play our games;

• identify and suggest connections with other Pixelberry players;

• operate and improve our Service;

• understand you and your preferences to enhance your experience and enjoyment using our Service;

• respond to your comments and questions and provide customer service;

• provide and deliver products and services you request;

• send you related information, including confirmations, technical notices, updates, security alerts, and support and administrative messages;

• communicate with you about promotions, rewards, upcoming events, and other news about products and services offered by Pixelberry and our selected partners;

Disclosure of Your information

Pixelberry Studios does not share your personal information except as approved by you or as described below:

• Pixelberry Studios may engage other companies and individuals to perform services on our behalf. Examples of these services include analyzing data. While these agents and service providers may have access to your personal information in connection with the performance of services for Pixelberry Studios, they may not use such information for any purpose other than providing such services to us.

• We may release your information as permitted by law or when we believe that release is appropriate to comply with the law; enforce or apply our rights; or protect the rights, property, or safety of us or our users, or others. This includes exchanging information with other companies and organizations for fraud protection.

• Pixelberry may share your information in connection with any merger, sale of our assets, or a financing or acquisition of all or a portion of our business to another company.

• We may share aggregate or anonymous information about you with advertisers, publishers, business partners, sponsors, and other third parties.

Where We Store Your Information

Your information collected through our Services may be stored and processed in the United States or any other country in which we or our service providers maintain facilities. We or our service providers may transfer information that we collect about you, including personal information across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction. By using our Services you consent to the transfer of information to the U.S. or to any other country in which we or our service providers maintain facilities and the use and disclosure of information about you as described in this Policy.

Security of Your Information

Pixelberry Studios takes reasonable measures to protect your information from unauthorized access or against loss, misuse or alteration by third parties.

Although we make good faith efforts to store the information collected on our Services in a secure operating environment that is not available to the public, we cannot guarantee the absolute security of that information during its transmission or its storage on our systems.  Further, while we attempt to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers" from illegally obtaining access to this information.  We do not warrant or represent that your information will be protected against, loss, misuse, or alteration by third parties.

Other Websites and Services

Our Services may link to other websites or apps, including content offered by third parties that we do not control and whose privacy and data collection practices may differ from ours ("Third Party Services"). We are not responsible for the practices employed by any websites or services linked to or from our Services, including the information or content contained within them.

When you go via our link to Third Party Services, you become subject to their terms of use and privacy policies rather than ours. You should review these other website privacy policies regarding any personal information that they may collect about you.

Changes to the Policy

We reserve the right to change this Policy at any time. If we decide to change this Policy, we will post those changes on this page and update the date at the top of the page. The changes will be effective when posted. Please check this page on a regular basis so that you remain aware of what information we collect and how we use it.

Online Safety

For parents, involvement in your family's online lives is one of the most important safety tools available. In addition, we encourage you to educate yourself and your child on privacy concerns. We recommend, as a starting point, the following guide published by the federal government, http://www.onguardonline.gov/articles/0031-kids-privacy.

Pixelberry Studios Information

The Services are operated by Pixelberry Studios, located at 201 San Antonio Circle #205, Mountain View, CA 94040, help@pixelberrystudios.com.  Please contact us if you have any questions about us or our service providers.